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Find Your Mortgage Servicer

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Mortgage Lender Index

 

Servicers: A-H

Amarillo National Bank
1-800-262-3733 ext. 060, 063, 080
HarveyRelief@anb.com

AmeriHome Mortgage Company
747-800-4580
consumersupport@amerihome.com

AmeriSave Mortgage Corporation
866-970-7283 (Option 4)
loanservicing@amerisave.com

Angel Oak Home Loans
844-209-7423

Arvest Bank - Mortgage Division
1-800-232-5524
amccustomerservice@arvest.com

Arvest Central Mortgage Company
Customer Service: 800-366-2132
Homeowner's Assisstance Team (Payment Assisstance): 1-800-366-2131, ext. 5609
Hazard Claims (Property Damage): 1-800-366-2132
Hazard Claims (Property Damage): CMCHazardClaims@arvest.com

Bank of America Home Loans
855-729-1764

Bank of England Mortgage ENG Lending
844-687-1760
servicing@boemortgage.com

Bank of Texas
866-910-5217
https://www.bankoftexas.com/Hurricane-Harvey

Bank of the West
800-545-8180
lossmit@bankofthewest.com
NFG.MortgageCollections@bankofthewest.com

BankUnited, N.A.
866-828-8479
mortgageassistance@bankunited.com  

Bayview Loan Servicing
888-203-4635
Insurance@BayviewLoanServicing.com

BB&T Mortgage Servicing
Loan Inquiries: 800-295-5744
Payment Assisstance: 800-827-3722
Insurance Inquiries: 866-940-2464

BBVA Compass
Consumer Mortgage Loan & Home Equity Deferral Requests:
1-877-841-8144

Benchmark
1-972-398-7676

Caliber Home Loans
800-401-6587  

Capital One Home Loans
877‑535‑1212

Carrington Mortgage Services, LLC
800-561-4567 (Option 4 if your home has been damaged)
http://www.Carringtonms.com/HelpCenter/DisasterAssistance
(Monday-Friday 8 a.m. to 8 p.m. ET)

Cascade Financial Services
866-939-5581 ext. 4300
BusinessControl@cascadeloans.com

Cendera Funding, Inc.
Customer Service: 866-275-6414
(Monday - Friday from 8:00 am to 5:00 pm CST) 

Cenlar FSB
866-768-7354
naturaldisaster@loanadministration.com

Chase
Special Care Line: 1-888-356-0023
Managing Insurance Claims: 1-866-742-1461

CitiMortgage
1-800-283-7918 (TTY/TDD: US - Dial 711, Puerto Rico - 1-866-280-2050)
(Monday-Friday 8 a.m.-10 p.m.; Saturday 8 a.m.-6 p.m. ET)

Citizens Bank
800-234-6002
Individuals with hearing or speech impairments: 800-654-5988, (Option 1)
(Monday-Friday from 8 a.m.-5 p.m. ET)

CMG Financial
866-659-8989
servicing@cmgfi.com  

CNN Mortgage
877-279-9035  

Colonial Banking and Home Loan
866-859-7560

Commerce Bank Mortgage
(f/k/a Commerce Mortgage Corp.)
816-760-7808   

CorTrust Bank
1-800-643-4525
mtgsvc@cortrustbank.com

Credit Union Mortgage Association, Inc.
1-800-231-8855, (Option 5)
LoanServicing@cumortgage.net

CU Companies
800-766-5626    

Ditech
800-643-0202
www.ditech.com/contact-us/customer-service-representative   

Dovenmuehle Mortgage, Inc.
Customer Service: 800-669-4268
Loss Draft: 877-592-0192
Loss Mitigation: 866-397-5370

Dubuque Bank and Trust
1-866-845-2120
mortgageservicing@htlf.com     

East West Bank
866-392-6868 
LoanSupport@EastWestBank.com

Envoy Mortgage
For loans currently being serviced by Envoy:
877-754-0545
For loans currently in process:
888-805-0885, ext. 1016
servicing@envoymortgage.com

Equity Resources
888-288-1789
custserve@yourmortgageonline.com

EverBank
1-888-882-3837

Fay Servicing
1-800-495-7166
customersupport@fayservicing.com 

FBC Mortgage, LLC
407-215-0856
Bclark@fbchomeloans.com

Fifth Third Bank
1-877-579-5300

First National Bank of America
800-266-7661
service@fnba.com

First Southern Mortgage
865-584-2300 ext. 11
ksprague@1st-southern.com

First Technology Federal Credit Union
855-855-8805, ext. 4560
mtgservicing@firsttechfed.com

Flagstar Bank
Insurance Claims Assistance:
866-734-8160
Financial Hardship:
800-393-4887

Franklin First Financial, Ltd.
888-933-8639, ext. 7593
ngiuliano@FranklinFirstFinancial.com

Freedom Mortgage
855-690-5900

Gateway Mortgage Group
877-764-9319
customercare@gatewayloan.com

Guardian Mortgage, a Division of Sunflower Bank, N.A. 
1-800-331-4799
customerservice@gmc-inc.com

Guild Mortgage Company
800-365-4441
customerservice@guildmortgage.net

Homeowners Mortgage
866-231-2442
HMEServicing@homeownersmtg.com

HomeBridge Financial Service
855-248-0530
paymentservicing@HomeBridge.com

Home Point Financial
800-686-2404
servicing@hpfc.com

Home State Bank, N.A.
815-788-3403
jwilkin@homestbk.com

Huntington National Bank
Property Damage Department: 866-922-4551
Property.Damage@huntington.com


Servicers: I-Z

Idaho Housing & Finance Association
1-800-526-7145
mortgageserv@ihfa.org

Intercap Lending Inc.
800-658-9371

InterLinc Mortgage Services, LLC
servicing@lincloan.com

Iowa Bankers Mortgage Corporation
515-286-4216
lgoeldner@iowabankers.com
 

James B. Nutter & Company
800-886-9632
DisasterRelief@jbnutter.com
 

J.G. Wentworth Home Lending
1-855-753-6207
CustomerService@LoanAdministration.com

KeyBank Mortgage
1-800-422-2442

Lake Michigan Credit Union
Mortgage Servicing: 844-754-6280
MortgageServices@LMCU.org

Lima One Capital
1-800-390-4212
info@limaonecapital.com

Loan Care
Disaster Relief & Payment Assistance:
800-909-9525   
Property Damage, Insurance Claim & Loss Draft:
866-822-3434
customersupport@myloancare.com  

M&T Bank 
Property Damage Claims: 1-888-882-1858 
Payment Assistance Inquiries: 1-800-724-2224
Natural Disaster Assistance: https://www.mtb.com//mortgages-loans/mortgages/hurricane-assistance 

MB Financial Mortgage
855-306-7510
MBCustomer@Mbmortgage.com

Midland Mortgage, a Division of MidFirst Bank
800-654-4566  

Mr. Cooper (Nationstar)
888-480-2432
www.mrcooper.com/signin (via customer portal)
www.mrcooper.com/support/escrow/insurance   

Nationwide Advantage Mortgage Company
800-356-3442
custserv@nationwide.com

Nationwide Bank
800-243-0924
custserv@nationwide.com

NewDay Financial LLC
888-484-2007

New American Funding
800-893-5304
CustomerCare@Nafinc.com

Northpointe Bank
1-866-347-8103 ext. 1001

Ocwen
800-746-2936

On Q Financial, Inc.
888-686-8707    

Penfed
Mortgage Servicing: 800-585-9055
hazardinsclaims@penfed.org

PennyMac
Payment Questions: 1-800-777-4001
Insurance Questions: 1-866-318-0208
hurricaneassistance@pnmac.com

PHH
800-936-8705
Customer.Service@mortgagesvcs.com

Planet Home Lending, LLC
866-882-8187
cs@myloansupport.com  

Plaza Home Mortgage
877-801-2445
Reverse Mortgages: 866-654-0020
plazaservicing@plazahomemortgage.com

PNC
FLOOD
Claims: 800-326-2845    
Home Equity: 800-248-8610    
Mortgage: 888-229-5429    
LOSS CLAIM
Home Equity: 888-762-2265    
Mortgage: 855-657-5807
Home Equity-Related Matters:
MortgageClaims@preciseadjustments.com

PrimeLending
800-598-0199
Prime-servicing@primelending.com

Primary Residential Mortgage
800-748-4424
CustomerService@primeres.com

Provident Funding Associates
800-696-8199 (Option 7)   

Pulte Mortgage
800-488-0053
afterclosing@pulte.com

Quicken Loans
800-508-0944
NaturalDisasters@Quickenloans.com

RoundPoint Mortgage Servicing Corporation
877-426-8805
ServicingHelp@RoundPointMortgage.com

Rushmore Loan Management Services 
877-380-3499 

SecurityNational Mortgage Company
1-800-262-0642
customerservice@snmc.com

Service First
877-865-9792
Custserve@yourmortgageonline.com

ServiSolutions
EST/CST: 866-339-2432
PST/MST: 855-819-8081  
Inquiries@servsol.com

Shellpoint Mortgage Servicing
800-365-7107
loanservicing@shellpointmtg.com

Standard Mortgage
800-518-4551
custser@stanmor.com

Statebridge Company
1-866-466-3360
info@statebridgecompany.com

Stearns Lending
Sub-Servicer: LoanCare, LLC
Disaster Relief & Payment Assisstance: 800-909-9525
Property Damage, File an Insurance Claim, or Discuss Loss Draft: 866-822-3434

SunTrust Mortgage
800-634-7928
LMForbearanceRequest@SunTrust.com

SWBC Mortgage Company
866-913-2954
customerservice@loanadministration.com

Texas Bank Mortgage Co.
888-556-2676
MortgageServicing@txbmc.com
 

The Money Source
866-867-0330
Ccare@themoneysource.com

TIB - The Independent Bankers Bank
972-444-3785  

Towne Mortgage Company
800-979-9977
csr@townemortgage.com

TruHome Solutions, LLC
866-443-2750
mortgageservicing@truhomesolutions.com

Union Home Mortgage
855-622-3196  

US Bank
888-287-7817 

Valley National Bank
800-526-9098
tvanderburgh@valleynationalbank.com

Wells Fargo
Call for Assistance: 1-888-818-9147
(Monday-Friday, 6 a.m.-10 p.m. CT, Saturday & Sunday, 8 a.m.- 5 p.m. CT)
*Sign on to your secure banking session, and click 'Contact Us'.  

Weststar Mortgage Corporation
800-640-0635
harvey@westloan.com

Zions Bancorp
Customer Service:
855-501-3036
Disaster Recovery:
866-768-7354
customerservice@loanadministration.com